Privacy policy

Privacy Policy

 

Last updated: January 20, 2026

Pawloor operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a shopping experience (the “Services”). Pawloor is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms & Conditions and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described in this Privacy Policy.

1. Personal Information We Collect or Process

When we use the term “personal information,” we refer to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or has been de-identified so it cannot reasonably be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by law, we may collect or process the following categories of personal information:

  • Contact details including your name, address, billing address, shipping address, phone number and email address.

  • Financial information including payment method details and payment confirmations (note: payment card data is typically processed by payment providers; we do not store full card numbers).

  • Account information including your username, password, preferences and settings (if you create an account).

  • Transaction information including the items you view, add to cart, purchase, return, cancel and your past transactions.

  • Communications with us including customer support messages and details you provide to us.

  • Device information including device/browser information, IP address and other online identifiers.

  • Usage information including how you interact with and navigate the Services.

2. Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you (e.g., when you place an order, create an account, contact us).

  • Automatically through the Services (e.g., via cookies and similar technologies).

  • From service providers who help us operate the store (e.g., payment, hosting, analytics, fulfillment).

  • From partners or other third parties (e.g., advertising/marketing partners where enabled).

3. How We Use Your Personal Information

Depending on how you interact with us, we may use personal information for the following purposes:

  • Provide, tailor, and improve the Services: processing orders and payments, shipping, returns/refunds, customer support, account management, fraud prevention and improving store performance and customer experience.

  • Marketing and advertising: sending promotional communications and showing you ads (where enabled).

  • Security and fraud prevention: securing the Services, authentication, detecting and preventing fraud/abuse.

  • Communicating with you: order updates, customer support, service messages.

  • Legal reasons: compliance with applicable laws, responding to lawful requests, enforcing policies/terms, handling disputes.

4. Legal Bases for Processing (EEA/UK)

Where the GDPR applies, we process personal information under the following legal bases:

  • Performance of a contract (to process orders, payments, delivery, returns, customer service).

  • Legal obligation (e.g., accounting, compliance, consumer law, fraud prevention where required).

  • Legitimate interests (e.g., operating and improving the store, basic analytics, security, preventing fraud), where those interests are not overridden by your rights.

  • Consent (e.g., marketing communications and certain cookies/advertising technologies where required). You may withdraw consent at any time.

5. Cookies and Similar Technologies

We use cookies and similar technologies to operate the store, remember preferences, provide analytics and (where enabled) support marketing/advertising.

Depending on your location, you may be able to manage cookie preferences through a cookie banner (if enabled) and/or via your browser settings. Blocking some cookies may impact site functionality.

6. Marketing Choices

You can opt out of marketing emails at any time using the unsubscribe link in our emails. Where required by law, we send marketing communications only with your consent (or as otherwise permitted under applicable law). Opting out of marketing does not affect transactional emails (order confirmations, shipping updates, return/refund messages).

7. How We Disclose Personal Information

We may disclose personal information to third parties for legitimate purposes subject to this Privacy Policy, such as:

  • With Shopify and other vendors/service providers who perform services on our behalf (e.g., payment processing, customer support, analytics, cloud storage, fulfillment and shipping).

  • With business and marketing partners to provide marketing services and advertising (where enabled). These partners process information under their own privacy notices.

  • When you direct, request, or consent (e.g., shipping to you, social media integrations).

  • With affiliates (if applicable).

  • In connection with business transactions (e.g., merger, insolvency) and to comply with legal obligations, enforce policies/terms, and protect rights and safety.

Note: Terms like “sell” or “share” may be used in some jurisdictions (e.g., certain U.S. privacy laws) and may not have the same meaning under EU law.

8. Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve the Services.

Information you submit may be transmitted to and shared with Shopify and relevant third parties (including in other countries) to operate the store. Shopify may also process certain data for features it provides. To learn more about Shopify’s privacy practices, visit: https://privacy.shopify.com/en

9. Third-Party Websites and Links

The Services may link to third-party websites. If you follow links to sites not controlled by us, you should review their privacy and security policies. We are not responsible for third-party sites’ practices.

10. Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.

11. Security and Retention of Your Information

No security measures are perfect and we cannot guarantee absolute security. Please avoid sending sensitive information via unsecured channels.

We retain personal information only as long as necessary for the purposes described in this policy, including:

  • to process and fulfill orders and provide support,

  • to comply with legal obligations (e.g., accounting/recordkeeping),

  • to resolve disputes and enforce agreements and

  • for legitimate business purposes (e.g., fraud prevention).

12. Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information, including:

  • Access (request a copy)

  • Deletion

  • Correction

  • Portability

  • Objection / restriction (EEA/UK in certain cases)

  • Withdrawal of consent (where processing is based on consent)

You can exercise your rights by contacting us using the details below. We may need to verify your identity before processing requests. We will respond within the timeframe required by law.

To learn more about rights and certain data processed by Shopify, see: https://privacy.shopify.com/en

13. Complaints

If you have a complaint about how we process personal information, please contact us first so we can try to resolve it.

If you are in the EEA, you may lodge a complaint with your local supervisory authority.
If you are in the Czech Republic, you may lodge a complaint with the Czech data protection authority (ÚOOÚ – Office for Personal Data Protection).

14. International Transfers

We may transfer, store and process your personal information outside your country. If we transfer personal information out of the EEA/UK, we rely on recognized transfer mechanisms (such as the European Commission’s Standard Contractual Clauses or UK equivalents), unless the destination country is recognized as providing adequate protection.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this website and update the “Last updated” date.

Contact

If you have questions about this Privacy Policy or would like to exercise your rights, contact us:

Pawloor (Data Controller): Dejan Lazeski
Email: support@pawloor.com
Phone: +420 735 821 132
Address: Kamenická 673/5, 170 00 Prague, Czech Republic