Shipping policy

Shipping & Payment Policy

Shipping

1. Order Processing Time Orders are processed within 1–3 business days (excluding weekends and public holidays). If we are experiencing a high volume of orders, processing may take longer. We’ll notify you by email if there is a significant delay.

2. Shipping Carriers We ship using Zásilkovna (Packeta), PPL and DPD. The specific carrier or service used depends on the destination and the package size.

3. Shipping Rates

Czech Republic (CZK)
- Orders under 2,500 Kč: Shipping 89–149 Kč (calculated at checkout).
- Orders 2,500 Kč and above: Free shipping.

European Union (EUR)
- Standard shipping: €14.90–€24.90 (calculated at checkout).
- Orders €200 and above: Free shipping.

4. Delivery Time Estimates Delivery times are estimates and may vary due to carrier delays, peak seasons, weather, or other factors.

Czech Republic: Typically 1–3 business days after dispatch.
European Union: Typically 2–7 business days after dispatch.

5. Tracking Once your order ships, we’ll email you a tracking link so you can follow your package's journey.

6. International Customs & Duties (Non-EU) For orders shipped to countries outside the European Union (e.g., Switzerland, UK, Norway, USA), your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Pawloor is not responsible for these charges if they are applied, they are your responsibility as the customer.

7. Incorrect Address Please double-check your shipping address at checkout. If a package is returned to us due to an incorrect or incomplete address, the customer is responsible for the cost of re-shipping.

8. Refused Delivery / Unclaimed Parcels If a shipment is refused, unclaimed, or not picked up from a pickup point and is returned to us, the customer is responsible for any return shipping/handling fees charged by the carrier. We can refund the order after we receive it back, excluding any shipping/handling fees incurred.